The hotel industry is not doing well these days. Comforts and staff are lost on the way. However, for most hotels, custumer service marks are even getting higher.
First, the jobs in the industry are becoming scarce. A simple measure for this are the employees themselves, showing more appreciation for keeping their jobs than they would have a few years ago. They are willing to work harder in their jobs, pampering their guests in ways they would have refused to do in in earlier years. Those who never refused, however, did not lose their jobs in the first place. Both employees and established programs pushing brand loyalty give an idea of how much effort is being put in keeping guests interested.
Second, the guests are missing. Smith Travel Research reports of a downfall of 14% in the first full week of May, compared to the year before. Even the rather moderate drop of 3.5% forecast by Pricewater Coopers means the industry is at lower rates than in 1971!
Let's compare this data with the employment rates of the industry. From June 2008 to June 2009, of drop of 8.3% from 1,955,300 to 1,793,900 is reported by the ADP. Following the current trend in America, the mostly large or midsize hotels of the survey kept more of their staff than smaller hotels.
The high customer satisfaction is not a mystery. The staff are working harder, there are fewer guests per employee, and the prices have gone down by 9.4%. As a hotel guest, wouldn't you feel like a king in your own bargain castle?
Remember to pack chargers for your electrinic devices such as cell phone, iPod, GPS, alarm clock, and electronic games - in case you have kids. Sunglasses and bathing suit will also need to find a place in your luggage. That in mind, all you have to do is lay back and look forward to a refreshing holiday! - 30229
First, the jobs in the industry are becoming scarce. A simple measure for this are the employees themselves, showing more appreciation for keeping their jobs than they would have a few years ago. They are willing to work harder in their jobs, pampering their guests in ways they would have refused to do in in earlier years. Those who never refused, however, did not lose their jobs in the first place. Both employees and established programs pushing brand loyalty give an idea of how much effort is being put in keeping guests interested.
Second, the guests are missing. Smith Travel Research reports of a downfall of 14% in the first full week of May, compared to the year before. Even the rather moderate drop of 3.5% forecast by Pricewater Coopers means the industry is at lower rates than in 1971!
Let's compare this data with the employment rates of the industry. From June 2008 to June 2009, of drop of 8.3% from 1,955,300 to 1,793,900 is reported by the ADP. Following the current trend in America, the mostly large or midsize hotels of the survey kept more of their staff than smaller hotels.
The high customer satisfaction is not a mystery. The staff are working harder, there are fewer guests per employee, and the prices have gone down by 9.4%. As a hotel guest, wouldn't you feel like a king in your own bargain castle?
Remember to pack chargers for your electrinic devices such as cell phone, iPod, GPS, alarm clock, and electronic games - in case you have kids. Sunglasses and bathing suit will also need to find a place in your luggage. That in mind, all you have to do is lay back and look forward to a refreshing holiday! - 30229
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